He went to the doctor to see what he could do but was told there was really nothing that could fix it. In the ensuing months he tried all kinds of remedies to get his leg back to its normal size but without success.
One day he saw a sign in a shop window advertising a foot massager that claimed to increase circulation. It was available for hire for about $20 per week. He thought it was worth a try. It had a cycle that ran for about half an hour, sending periodic electrical impulses to his feet. (You had to use both feet to complete the circuit!) He could feel the impulses as they caused the muscles in his legs to contract. He had it for a month and it seemed to be having a good effect on the problem leg. He spends a lot of time at the computer and would have it on while he was there. He was impressed. In fact, he was so impressed that he decided to buy one!
He had it for about two days when he experienced something he'd never experienced with the rented machine: an electric shock! He thought he'd imagined it but then it happened again shortly after. He decided to go back to the shop to ask if he could have a replacement or a refund. They said they would get back to him.
Today he received a phone call from the shop. They had tried out the machine and declared they had found nothing wrong with it. Because they 'tested' it and had found no problems with it, they are now refusing to do anything about a replacement and will not give a refund.
My husband is understandably angry. It is not a cheap machine. The very least they could do is return it to the manufacturer and lend him another machine, preferrably rent free, while it is investigated. That is what you would expect. But instead they are insisting they are in the right and my husband wrong. They are, in effect, saying he is lying.
There is no excuse for such abysmal customer service, none at all. I wouldn't be surprised if he decides to take it further....
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